The Relationship Between C-suite and HR
Infographic.
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Re-Imagining Customer Service in Government Research Report by Oracle and GovLoop
The Re-Imagining Customer Service in Government Research Report reveals several examples and ideas on how organizations are optimizing service delivery...
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Forbes Insights: How Apps are Engaging Customer, Partners and Employees
Marketers see the value in extending mobile apps not only to customers, but also to other key players in the value chain such as employers and partners....
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Adding Zero-Day Offense to Vulnerability Management
This guide describes why organizations are vulnerable to zero-day attacks, and what you can do to add a zero-day offense to your existing vulnerability...
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The Big Data Security Analytics Era is Here
Big data security analytics is no longer a visionary idea -- leading enterprises recognize that their immediate security requirements demand this type...
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IBM Analytic Answers for Prioritized Collections
IBM Analytic Answers for Prioritized Collections is a cloud-based application that uses advanced analytics to help organizations improve their debt collection....
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Who's Snooping on Your Email?
Email poses the highest risk for accidental data exposure, breaches of privacy, or non-compliance with data protection regulations.
In this whitepaper...
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Top Reasons to choose HP BladeSystem
The cloud, mobility, big data, and social media are driving the biggest change in information technology (IT) infrastructure in more than 20 years. With...
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Tips for a Successful PST Elimination Project
Download this white paper specifically looking at PST elimination budgeting and justification, which will provide guidance across the steps we typically...
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The New Normal of DevOps
Collaboration is the name of the game in modern society. As the outside world is increasingly networked, the internal organization of organizations needs...
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OpenStack Hype vs. Reality
OpenStack® is a hot topic, and with good reason: This rapidly evolving open-source architecture can enable IT departments to build infrastructure-as-a-service...
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Smarter Policy Implementation – Enabled by IT
The latest IT tools and techniques can bring benefit to policy implementation in Government, as well as to administration and operations.
This new...
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The Essential Guide to Developing a Social Recruiting Strategy
Learn what social recruiting actually means and how you can use it to directly benefit your company’s hiring practices.
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Customer Care in a Social World
For many years, customer service organizations, and the contact center in particular, have been focused on developing a 360- degree view of the customer...
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