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Customer Experience: Best practices for connecting customer service resources

Delivering great customer experience—and fixing issues before customers even know there’s a problem—goes far beyond just your contact...

Published: Dec 20, 2022

Automation for Service Operations

As speed is vital in creating and taking opportunities, you can get ahead by automating the way work gets done—across your entire enterprise. Get...

Published: Feb 09, 2023

Red Hat for cloud-native development

Application development is a complicated undertaking that requires a complex environment and tools. With many potential combinations of clouds, building...

Published: Dec 20, 2022

Thwart cyberthreats fast with security operations + AIOps

Security operations are often managed in silos—prone to human error, manual processes and minimal visibility. So how can you protect your data effectively...

Published: Jan 18, 2023

Cloud communications and collaboration tools: Enabling a future-forward financial services industry

Cloud adoption is growing within the financial services sector. A 2019 study from 451 Research shows that 62% of firms in this industry are moving to the...

Published: Dec 21, 2022

Part Three- Futureproofing your cybersecurity strategy

A VIP or executive impersonation attack occurs when a bad actor poses as a trusted leader within an organization. By impersonating a big fish—say...

Published: Jan 18, 2023

AI in Fintech: Driving innovation, inclusion and impact (in collaboration with Finovate)

Artificial intelligence is more than just the latest buzzword – using AI has a meaningful impact on decisions across the entire customer lifecycle....

Published: Dec 22, 2022

Legacy integration systems are one of the biggest roadblocks to billing transformation

As enterprises strive for digital transformation in their billing and quote-to-cash processes, they are often held back by legacy integration systems that...

Published: Jan 20, 2023

Reimagine Travel: The Customer Journey

Travel and tourism are back on the move. Demand is significantly increasing for both domestic and leisure travel, and there’s been a strong rebound...

Published: Mar 17, 2023

Innovating in the Exponential Economy: Chapter 2

For all businesses, innovation is crucial for competitiveness and survival but it is notoriously hard to get right. Bridging the innovation-execution gap,...

Published: Feb 09, 2023

6 ways cloud computing can support your security capabilities

Embracing cloud computing forces organizations to decide between the cost-effectiveness, scalability, and convenience of using a cloud environment or the...

Published: Jan 30, 2023

Are you prepared... for a world where 50% is a digital nomad?

The world of work is changing. How do you support new employee demands and anticipate the future? Learn in this whitepaper how Workday enables you to support...

Published: Feb 24, 2023

Retail eBook

Modern MFA For Retail’s Hybrid Workforce Modern retail organizations are moving data to the cloud while still accessing on-premises applications....

Published: Mar 23, 2023

Creating the Right Habits for Cyber Hygiene Success

Preventing risks and breaches through cyber hygiene across endpoints is safer than remediation. And if done well, it can become a lightweight part of the...

Customer Experience: Best practices for connecting customer service resources

Automation for Service Operations

Red Hat for cloud-native development

Thwart cyberthreats fast with security operations + AIOps

Cloud communications and collaboration tools: Enabling a future-forward financial services industry

Part Three- Futureproofing your cybersecurity strategy

AI in Fintech: Driving innovation, inclusion and impact (in collaboration with Finovate)

Legacy integration systems are one of the biggest roadblocks to billing transformation

Reimagine Travel: The Customer Journey

Innovating in the Exponential Economy: Chapter 2

6 ways cloud computing can support your security capabilities

Are you prepared... for a world where 50% is a digital nomad?

Retail eBook

Creating the Right Habits for Cyber Hygiene Success

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